What Our Customers Say

Real reviews from real customers on Google

Timely delivery. The perfect answer to our problem of needing a new trampoline retaining wall.

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Susan Miller

My kids absolutely love this trampoline! I would recommend this brand for anyone considering getting an ungrounded trampoline. The install can be done without much experience.

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Timothy Rains

The best for in-ground trampolines and accessories. Shipping is quick and the product instructions are thorough. Kids love it!!

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Katie Moon

Have loved my in ground trampoline… one of my best investments! TDU has been super easy to work with! They have items in stock usually that the manufacturer might not and ship quickly.

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Michael Gary

Fast shipping and wonderful customer service.

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Lauren Price

Great product - lights took about an hour to install and I love the outcome!

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Kathleen Snarr

TDU was great to work with. They fulfilled the order quickly and delivered it on time. Ana was especially helpful. Great customer service.

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Kevin Farnsworth

Amazing customer service! Appreciated the willingness to help. High quality product as well!

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Trisha Rindlisbacher

Trampolines Down Under provided great customer service as I tried to find a replacement safety pad for my inground trampoline. The order was promptly filled and shipped and I was informed every step of the way.

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Shirley McNeill

Outstanding Company and Product! They make a very solid, well-built trampoline system that exceeded my expectations in every way. Shipping was incredibly fast and completely free. Their customer service was quick to respond and truly great to work with—friendly, helpful, and efficient. Easily a 5-star rating.

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James Claxton

Great Products and customer service! We had nothing but a great experience. Can't wait to try out the dome.

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Al P

Awesome products! Very high quality! Fast, reliable shipping! Great customer service!

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Buhlman Family

Wow! Great customer service! TDU has great products! I love my trampolines.

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Trisha Rindlisbacher

Ordered replacement pads for our trampoline on a Black Friday special. Quick delivery and great communication.

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Brian Cragun

Great trampoline and great customer service. We ordered a trampoline which arrived quickly. The LED lights did not work initially, but TDU was quick to send replacement lights. Overall, the tramp is great quality and the LED lights are a nice touch.

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Spencer Hubbard

Super fast delivery and always great quality in their products. The communication from the TDU team was phenomenal!

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Tom Sunderland

Fantastic company and amazing customer service. I love their quality of products.

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Wendy W

Fast delivery. Awesome customer communication and support.

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Troy Barnum

The best product in the market, best quality, best customer service. Totally recommend them — shipping is really fast and exceptional customer service is standard.

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Giovanni Arismendi

Very accommodating and professional!! Our trampoline looks great!

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Chase Leavitt

Awesome business. I could only make it down on a weekend and they met me there on a Sunday and helped load the order. They went above and beyond.

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Michael Whitworth

I've had two of your trampolines now and our family loves them. They are so bouncy and fun. The installation was fairly straight forward. As I've needed help or had questions the staff has been really great.

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Raschell Smith

Top notch, as always! They honor warranties like no one else I've ever seen and are always so willing to help. Love their products!

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Jenna De Young

I ordered a replacement mat and safety pad. The originals lasted 11 years through seasonal weather extremes. Ordering was easy, delivery prompt, and good communication all the way through. 5/5.

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Kentuckydave in Idaho

Very easy to order and great communication all the way. They even followed up to make sure I ordered the correct size spring cover. Their customer service is top notch!

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Nichole Clinger

I truly appreciate the individual attention given to my order. I will definitely purchase from you again.

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Tamara Badger

This trampoline pad is great!

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Michael & Michelle Rosengren

Replaced the mat after 5 years. This is the RIGHT product for the original TDU tramp. Fast shipping, good customer service experience. Go with the original — no regrets.

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Russell Kloepfer

Customer service is actually alive! This company has been helpful and fantastic from start to finish!!!

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N S

Best in ground trampoline system hands down. My daughter is a gymnast, and I feel secure using this high quality product in our family.

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Michael H

Very responsive! I was really impressed with the way they communicate and give much needed attention.

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Tewodros

We have absolutely loved our whole system from Trampolines Down Under! Our kids play on it all the time — it's a highlight to our yard and home! Their customer service and warranty support are very appreciated.

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Breanna Prince

Great customer service! TDU exceeded my expectations with their quick response and generous support.

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Jodi Barlow

We ordered an in-ground trampoline set a few years back and the kids absolutely love it. The ordering process was simple and the customer service was excellent. Our family could not be happier with the TDU experience!

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Beth Boyle

Could a company have better customer service than these guys? I purchased a replacement mat and one of the owners personally delivered a new mat that night — then came back to help install it. Love their product and their customer service even more.

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Adam Halls

We have had our trampoline for over 6 years and have had great customer support. Answered all my questions about getting new vented safety pads and helped me with a winter cover. Super helpful and fast response time.

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Kelsi Banks

Trampolines Down Under were very helpful when I needed to replace my mat and pad. They were quick to respond to my questions and the product was readily available.

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Ron Johnson

Super pleased with my decision to order our new trampoline from them! The product is amazing and the customer service has been even better!! Christian has gone above and beyond in every way possible. Thanks again!

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Nick Cortino

They're the best! They came out to check on my lights and figured out the problem quick!

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Carla

Fantastic company to work with! Had an issue with a damaged delivery. The company had already re-ordered my product and reached out immediately. Aida went out of her way to ensure my package would not be damaged the second time. Very impressive!

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Brittany Hoffman

Excellent customer service!

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Gordon Sanders

Great customer support, service, and product!!

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L P

We purchased and installed our 14' round in-ground trampoline in 2020. The company makes great products and has great customer service. Our trampoline cover completely separated after 3 winters and the company sent me a new one at no charge. That's great customer service!

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Jen CS

This trampoline is an amazing product. We have purchased two tramps from TDU — one for our old house and one for our new house — because they are by far the best tramp to put underground.

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Coltan Tomlinson

There's no better tramp! Worth every penny! We've had ours for almost 7 years and it has been loved much! Their Customer Service is second to none! Shout out to Christian!

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Mckie Delahunty

Wonderful company to work with! They helped me resolve an issue and went above and beyond to ensure I was happy. Our kids love the in ground trampoline and the kit was so easy to install!

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Kristin Brown

Our trampoline pad is very high quality, and even better in person! Fast shipping, and great customer service — they even helped me via text with my questions. Great experience.

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Erin Fonnesbeck

We love our trampoline and the light kit. We needed some help with a missing piece and it was shipped fast and free.

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McKenna Urry

We have purchased trampolines from TDU in two different homes and have been extremely happy. Their customer service is phenomenal — they rush shipped a new mat two days before our daughter's party. It also made the trampoline accessible to our daughter with cerebral palsy. We love it!

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Stephanie Cook

We are so impressed with this company. Awesome trampoline.

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Pace Pectol

Shipment was late but was handled beautifully and fairly. Best quality of pad on the market. Worth the extra cost.

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Pamela Decker

Kyle and his team are great! We have a TDU trampoline and it has been the best thing ever. Recently, I put a sizable hole in the tramp surface and his team was easy and quick to work with on a replacement part.

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Scott McKell

Fantastic customer service via text chat! Looking forward to receiving my product.

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Neda Bilder

Hands-down, the best trampoline on the market. Customer service is top-notch. Chris was super helpful and has gone above and beyond time and time again. 10 out of 10! I recommend anybody looking for an in-ground trampoline to buy from Trampolines Down Under!

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Trevor Pace

I visited to get a few replacement springs for my older trampoline. Kyle went above and beyond to help me find what I needed and I left very impressed! Great product, great company, great people!

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Kiirsten Jeppson

We have 2 of the 17x10 tramps! They are the best things for my kids!! Great quality and looks clean.

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Jeremy Assmus

Down Under Trampolines have been awesome! 2 years and the tramp is still like new! Chris is awesome to work with as well!

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Parker

My truck had mechanical problems while at their office. He let us sit indoors, offered the use of his mechanic, and even brought us Gatorade drinks as we waited for AAA. I'll go out of my way to work with this company again.

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Mike Dox

Love those trampolines.

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Soldier Stephen Ben Israel

We love our new trampoline. Overall it was fairly easy to put together, seems like very high quality and sturdy material. I was surprised how bouncy it was being a new trampoline... bonus! Customer service has been fantastic.

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Joanna Larson

Great place for your family.

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Fred B

Great trampolines. Excellent service. They stand by the quality of their product. Chris was super helpful!

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BigHunterDad

We live in Colorado and wind is a constant issue — we've had multiple trampolines blow away. We gave it one last shot with TDU's in-ground system. It arrived very quickly, and with a backhoe we had it fully assembled in 5 hours! The quality is top notch and our children have already spent hours upon hours using it. We would highly, highly, highly recommend it!

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Tiffany Gowler

I purchased a Trampoline Down Under a couple of years ago. It has held up very well. When some springs became rusted, they replaced them all with no hassle. Then when the mat had stitching tears, they again went above and beyond. They truly stand behind their product.

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Jeff Warner

Christian answered all my questions and processed my order as soon as it went in to make sure I would have my product in time. Thank you Christian!!

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Jenny Hinson

Best investment ever — keeps our kids and their friends hanging out at our house where we can keep an eye on them. The trampoline gets daily use during the warm months.

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Brett B

Awesome product and customer service. Very satisfied and both kids and adults love the trampoline!

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Jayaranjan Family

Nothing compares to our trampoline from TDU. It is the best toy we have ever given our children. We have used this tramp almost every sunny day for 5 years and it keeps going strong. It has been worth every penny.

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Jeremy James Trail

Love the text option.

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Shelby Lund

Talk about customer service!! We have had our trampoline for 4 years and absolutely love it!!! We needed to replace a few springs and they went out of their way to deliver the springs. So impressed by their amazing customer service!

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Lisa Dana

Great customer service and follow up. And by the way the best looking inground tramp in the business!

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Steve Carter

If you want quality products, attention to detail, and personalized customer service, I can't recommend TDU enough. Christian is professional, courteous, and meticulous. He was one call away for every question and even replaced buckles our dog chewed off. Our entire experience has been wonderful — from the bottom of my heart, thank you!

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Aaron Schobel

Probably the best for the money if done correctly.

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SS Warren

I always get great and friendly service here!

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Becky Naisbitt

We absolutely love this system! Best addition to the yard. Great product from a great company.

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Courtney Belcher

Great customer service and an awesome product! Our kids absolutely love our new TDU trampoline! I highly recommend TDU products to anyone!

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Tyler Driscoll

These guys have a great product and perhaps even better customer service. We've had our TDU for three years and our kids are jumping on it all the time. Christian was very responsive with a warranty claim and got us taken care of in no time! Highly recommended!

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Ryan Alexander

This is a fantastic investment for your backyard fun! I had zero desire for an ugly above-ground trampoline. This product looks beautiful and we couldn't be any happier with the outcome.

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B B

After owning several throwaway trampolines, this has been the best decision we've made. The design, quality, and construction is vastly superior. This system has one of the highest spring counts and the performance is immediately noticeable. We've had it for over 3 years and it is working flawlessly. THANKS!!!

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Ryan Montgomery

These trampolines have transformed our house and outdoor living. I have 3 installed in a triangle so kids can jump from one to another, with custom lighting and a sprinkler in the middle. We have never paid for any product that has had our boys (ages 4, 6, 8, 10) interacting more. Worth every single penny.

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Keith Johnson

We bought our trampoline a few years ago and had some problems. I called Chris and they replaced the mat and pads free of charge. Great customer service and a great company that is willing to stand behind their product. Our kids have loved it!

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Brian Spencer

By far the best solution for in-ground tramps. The vented pad is awesome! It's very sturdy and has made a difference in the bounce of my tramp. The customer service is super helpful too. Can't beat a good product with good customer service.

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Jake Madsen

Trampolines Down Under truly has amazing products. I've bought and installed many trampolines with my landscaping company, and I am now a 100% TDU customer. Nothing compares to the ease, durability, and cleanliness of the TDU in-ground retention system. Don't waste your time on any other product.

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Jeff Miller

My neighbors have a Trampoline from Trampolines Down Under and my next trampoline will be one.

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Boshards

Trampolines Down Under is hands down the best trampoline kit on the market. It has maintained a great bounce and the pad offers great protection. The company stands behind their product and offers great service. I'm a big fan.

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Adam Telles

This product is AMAZING! TDU has a great product that completely eliminates the sharp-edge problem of metal retaining wall rings. This system is extremely easy to install and gave my trampoline a very clean, professional look. I have had many friends and neighbors ask about the system, then put TDU in their own yards!

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Don Evans

We love our trampoline from Trampolines Down Under! The installation was quick and we trust the quality. They use very high quality materials and have excellent customer service. This addition to our backyard has been a big hit with our kids.

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Raven Haymond

We continue to love our Trampolines Down Under setup. The trampoline is in the ground, we use it all the time and it's holding up great. The pad is fantastic, the bounce hasn't changed since the first jump, and the quality is evident. We easily recommend Trampolines Down Under.

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Chris Finken

This new design is not only GREAT LOOKING, but it is super safe. The install was quick and clean. There are no sharp edges and the pad actually stays tight to the springs. My 4 year old and 2 year old boys are in heaven and we are so happy with this product.

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Danny Deaton

Our TDU in-ground Trampoline has been the best investment in our yard hands down! Amazing quality products that look nice in your landscape — over 6 years now with a FANTASTIC bounce and it has held up great through the years and Utah Winters. Highly recommended!

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Lindsay Nelson